HOW DO I CREATE A SUBSCRIPTION?

Creating a subscription for IONICAID Fulvic Trace Mineral Complex is a simple click of a button! When adding the item to your cart, select the option for a 1-Bottle or 2-Bottle Subscription along with your desired delivery frequency. You can also adjust your new subscription settings from within the cart itself during checkout.

We’ve suggested, common frequencies based on the product bundle selected and the amount of servings it contains to help keep you on track. You get to decide how often you would like to receive your order.

WHAT ARE THE BENEFITS OF A SUBSCRIPTION?

Ionicaid subscriptions are automatic and worry free. Once created, your orders will process on the schedule you selected. Plus, you save money! Every subscription order receives a discount of up to 15% off MSRP on every order. And don’t worry, if the product is on sale at a discount that is greater than 15%, you’ll receive the higher discount for your item. The discounts don’t stack, but we’ll make sure you get the best one!

Going out of town and need to hold off on receiving it? We make it easy for you to adjust your subscription settings in your Account Dashboard.

HOW DO I MANAGE MY DELIVERIES?

The beauty of Ionicaid’s subscription program is that you have complete control. You may join the program whenever you’d like and leave the program whenever you’d like, without penalty. 

Should you need to edit your subscription, all you need to do is log into your Ionicaid.com account and head to your My Subscriptions section to view your subscription(s) and their controls. You can add or remove items from an existing subscription, adjust your order frequency, pause, skip, or cancel from the dashboard.

Need to change your shipping address or payment method? You can select from any address or payment method already saved to your account or you can add a new one. Each subscription can have its own shipping address and payment method, so you’re not limited to just one for your orders. Want to select a different carrier for one of your subscriptions? No problem! You can select a preferred carrier for each active subscription. Just note that you’re selecting the carrier your package is with (FedEx or USPS) and not the service type within that carrier. If we’re unable to ship your order with the preferred carrier when the order processes it will leave with the next best option. If shipping internationally, the package will always ship with FedEx.

Need a hand? Don’t hesitate to reach out! Email help@Ionicaid.com, and our incredibly helpful support team will be happy to assist!

How will I know when my subscription order is on its way? You can expect an order confirmation email every time an order processes. All upcoming order dates are available in your subscription profile as well. We’ll also shoot you an email as soon as your order ships so you can keep an eye on it from door to door. No surprises here! When will I be charged?

You’ll be charged automatically on the date the order is processed.

An order just processed that I wasn’t ready for. Can it be canceled?

We got you! If the order has just processed and you haven’t received a shipping notification yet, you can cancel the new order and the subscription using the Cancel Subscription form or by visiting your Account Dashboard. This will also include a refund for the order, ensuring you’re taken care of all at once.

If the order has already shipped, you’ll need to reach out to our Customer Experience Team (help@Ionicaid.com or 866-660-7823) to see how we can best assist. We’ll work together on the solution that’s best for you.

IONICAID SUBSCRIPTION TERMS AND CONDITIONS

These Subscription Terms and Conditions (“Terms”) are between you and Ionicaid, Inc. and govern our respective rights and obligations. Please note that your use of the Ionicaid.com website is also governed by our website Terms and Conditions and Privacy Policy, as well as all other applicable terms, conditions, limitations, and requirements on the Ionicaid.com website, all of which (as changed over time) are incorporated into these Terms. If you sign up for an Ionicaid subscription, you accept these Terms, conditions, limitations, and requirements.

SUBSCRIPTION BENEFIT

The subscription discount is up to 18% off MSRP of certain products when choosing a recurring rebill frequency, and is outlined on the Ionicaid.com product webpage and in the cart during checkout. Discount applied may change for subscriptions created during disruptive sale events (Black Friday, Cyber Monday, Semi-Annual Sale, etc). The subscription discount does not “stack” on top of sale pricing — only the greater discount will apply for a transaction. Subscription product pricing at rebill will apply the standard subscription 15% discount off product MSRP. Applicable taxes and normal shipping rates and rules apply.

SUBSCRIPTION CANCELLATION

Your Ionicaid subscription will continue until canceled. You may cancel or modify your Ionicaid subscriptions at any time by using the Cancel Subscription form or by visiting your Account Dashboard.

OTHER LIMITATIONS

We reserve the right to accept or refuse your subscription at our discretion.

You may not transfer or assign any Ionicaid subscription.

Ionicaid subscribers are not permitted to subscribe for the purpose of resale, rental, or to ship to their customers or potential customers using their Ionicaid subscription.

Only certain products are eligible for Ionicaid subscriptions and are noted on the Ionicaid.com product webpage.

We reserve the right to not ship you an Ionicaid subscription (some or all products) for one or more subscription periods as necessary, which may affect shipping rates including free shipping eligibility. We won’t charge you the subscription fee for skipped subscription period(s).

FEE AND RENEWAL

The subscription fee is stated on the Ionicaid.com product webpage. Applicable taxes, and normal shipping rates and rules apply to all subscriptions. We will attempt to honor your preferred shipping method of your Ionicaid subscription, but as necessary, we reserve the right to process your subscription order using the next most economical shipping method.

If all eligible payment methods we have on record for you are declined for payment of your subscription fee, you must provide us a new eligible payment method promptly or your subscription will be canceled.

If you provide us with a new eligible payment method and are successfully charged, your new subscription period will vary depending on your chosen subscription.

Visit your Account Dashboard and Subscription Orders to see renewal dates for your subscription. UNLESS YOU NOTIFY US BEFORE YOUR RENEWAL DATE THAT YOU WANT TO CANCEL, YOU UNDERSTAND AND ACKNOWLEDGE YOUR Ionicaid SUBSCRIPTION WILL AUTOMATICALLY CONTINUE, AND YOU AUTHORIZE US (WITHOUT NOTICE TO YOU, UNLESS REQUIRED BY APPLICABLE LAW) TO COLLECT THE THEN-APPLICABLE SUBSCRIPTION FEES, INCLUDING ANY APPLICABLE TAXES AND SHIPPING FEES, USING ANY SAVED PAYMENT METHOD WE HAVE ON RECORD FOR YOU.

AGREEMENT CHANGES

We may, in our sole discretion, change these Terms in accordance with the Conditions of Use. Customers with an active Ionicaid subscription will be notified via email at their Ionicaid account email address of any changes to these Terms.

TERMINATION BY US

We may terminate your Ionicaid subscription at our discretion without notice. If we do so after you have been charged a subscription fee but prior to our shipment of the subscription order, your subscription will be canceled and we will give you a refund of the applicable subscription fee. However, we will not give any refund for termination related to conduct that we determine, in our discretion, violates these Terms or any applicable law, involves fraud or misuse of any Ionicaid subscription, or is harmful to our interests or another user. Our failure to insist upon or enforce your strict compliance with these Terms will not constitute a waiver of any of our rights.

RETURNS

All returns of Ionicaid subscriptions are subject to the Ionicaid.com Returns & Refunds Policy.